Request account or personal-data deletion

Email privacy@seevigil.com with the subject Vigil account deletion request, or, if you have the Vigil app, open Legal & Support → Delete account / data request, which starts a pre-filled email to the same address.

Please include:

• the email address associated with your Vigil account;
• your carrier organization name; and
• your role (for example, driver or dispatcher).

1. We verify your request. For your protection, your request should come from the email tied to your Vigil account. If it does not, or if you are a driver, your carrier administrator may need to authorize the request. We may ask for additional information to confirm your identity and authority.
2. We review what can be deleted. We delete or anonymize your login and personal profile information.
3. We tell you the outcome — what was deleted or anonymized, and what was retained.

We acknowledge and process verified requests, and we tell you what was deleted or anonymized and what was retained. Verification can take longer when your carrier administrator needs to authorize the request or when we need more information to confirm your identity. Because deletion is a request-and-review process, we do not promise a fixed completion date.

Some records must be kept even after your account is removed. Your carrier organization may retain job, shipment, billing, compliance, and operational records (such as historical Bills of Lading, proof-of-delivery, and invoice data) required for legal, tax, insurance, and business purposes. Audit records, information subject to a legal hold, and security evidence may also be retained where legally, contractually, operationally, or technically required. Retained records may no longer be associated with an active login.

Deletion is a request-and-review process, not an instant self-service erase, and it may not remove every record associated with you.

Your Vigil account touches several kinds of information, which may be treated differently:

• Account access (your login) — generally deleted or disabled.
• Carrier membership — your membership is revoked; the carrier’s records remain the carrier’s.
• Driver profile — personal profile fields are deleted or anonymized; onboarding documents you uploaded are deleted.
• Operational records (jobs, documents, invoices) — retained by your carrier as business records.
• Location history — handled under our documented internal retention design. It may be retained rather than erased, and it is no longer associated with an active login once your account is removed.
• Audit and security records — retained where legally, contractually, operationally, or technically required.

We retain information for as long as needed to provide the Service and for legitimate operational, contractual, security, audit, dispute-resolution, and legal purposes. Records your carrier keeps as business records are retained while your carrier’s account is active and as needed afterward for those purposes.

Some automated purge behavior for location history is not yet active, so historical location data may be retained longer than a target schedule until purging is enabled. Legal holds and unresolved operational or contractual obligations may extend retention. See Section 6 of our Privacy Policy.

For deletion or other privacy requests, contact privacy@seevigil.com. For general support, contact hello@seevigil.com or visit our support page.